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customer service curse

I am fuming. First the carpet cleaners, then Allied Carpets with their lying non-arriving at agreed time floor people,  then Currys with their lost(lying)driver and their non-delivery of goods, now the electrician with...my email to them will suffice! Everybody wants to tell me what I wassn't told!!!!!!!!!!!!!!!!!!

 

I called your office yesterday to ask about installation of electric cookers. A young man took my details and said someobdoy would come around today between 3 and 4pm and that it would cost £40.

I waited until 4:30 pm and when no one came round I called the office. I told the lady I sopke with that I had been expecting somebody between 3 and 4 and she said I DON'T THINK SO MADAM. How does she know what I had been told by somebody else? She said they would reschedule but since you did not honour your first commitment and have your staff talk to customers in such a fashion I fail to see a good enough reason to reschedule.  I made the necessary arrangements to be waiting at those items for nothing. I want to know what went wrong where. This is terrible customer service.

I don't know what Trading Standards do but I am now officially on the bloody rampage.

ARRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHH.

Posted on Fri, July 11, 2008 at 04:45PM by Registered Commenterparadise | Comments3 Comments | References106 References

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Reader Comments (3)

Wow. Keep writing those e-mails and letters. That's more like customer harassment. I have my own unit at the Better Business Bureau (our Trading Standards) and an entire afternoon every month for writing my complaints.
July 14, 2008 | Unregistered CommenterAya
^LoL. I got a gracious, apologetic, long email back. I re-booked them as a result and they turned up and did a fine job.
July 20, 2008 | Registered Commenterparadise
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November 16, 2011 | Unregistered Commenteraxiphi axiphi

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